Position Description: Disability Support Worker

Position Title
Work Classification / Award	SCHADS Award 2010 (MA000100): SACS Employee Level 2
Employment Type	Casual (as rostered, variable hours)
Primary Work Location	Participant homes and community settings, Victoria
Reports To	Service Manager / Team Leader
Direct Reports	Nil
Risk Assessed Role (RAR)	Yes: RAR / NDIS Screening Required No
Employee Name
Commencement Date
Document Date	March 2026
Next Review Date	March 2027 (or when responsibilities change materially)

Quality	Top-tier services meeting the highest standards.
Inclusivity	Diverse, respectful, and welcoming environment.
Empowerment	Helping individuals take control with confidence.
Respect	Treating everyone with dignity, kindness, and empathy.
Independence	Promoting independence with the right tools and skills.
Collaboration	Partnering with stakeholders for a more inclusive society.

No.	Responsibility	Key Outcome Indicator
1	Provide daily living support including personal care, grooming, meal preparation, household tasks, and assistance with mobility and transfers as outlined in each participant's Support Plan.	Supports delivered safely, with dignity, and in line with participant preferences and documented care plans. Zero substantiated safeguarding concerns.
2	Facilitate community access and social participation activities, supporting participants to engage in recreation, employment, education, and social connections of their choice.	Participants attend chosen activities; progress toward community participation goals documented in shift notes each session.
3	Assist with medication prompting and self-administration in accordance with each participant's Medication Management Plan and OCC policy. Medication administration is only performed if the worker is specifically trained and authorised to do so.	Medication prompts delivered accurately; errors or concerns reported immediately to Service Manager and recorded as incidents.
4	Implement behaviour support strategies as directed in each participant's Behaviour Support Plan, using positive behaviour support approaches and de-escalation techniques at all times. Restrictive practices may only be used as specifically authorised and must be reported within required timeframes. Ref: NDIS (Restrictive Practices and Behaviour Support) Rules 2018, s.10.	Restrictive practices only used as authorised; all use reported within required timeframes to the NDIS Commission (within 5 business days for regulated restrictive practices).
5	Complete accurate, timely, and person-centred shift notes and progress reports using OCC's approved documentation system at the end of each shift.	100% of shifts have completed notes lodged on the day; notes are factual, objective, and free from subjective language.
6	Report all incidents, near-misses, restrictive practice use, and safeguarding concerns to the Service Manager, and complete OCC incident reporting forms within required timeframes.	All reportable incidents notified to Service Manager within 24 hours; NDIS Commission notifications submitted within legislated timeframes.
7	Maintain all personal compliance requirements (NDIS Worker Screening Clearance, WWCC, First Aid/CPR, mandatory training modules) and notify OCC immediately of any changes or upcoming expiries.	No compliance expiries during employment; OCC file updated within 5 business days of any renewal or change.
8	Communicate effectively and respectfully with participants, families, carers, and advocates, promoting choice and control and protecting participant privacy and confidentiality at all times.	Zero substantiated privacy breaches; participant and family feedback reflects respectful and transparent communication.
9	Attend and actively participate in team meetings, supervision sessions, and training as required by OCC, and contribute to continuous improvement activities and quality reviews.	Attendance at all scheduled team meetings and mandatory training; professional development goals agreed in annual performance review.
10	Work within OCC's Work Health and Safety policies, promptly reporting hazards, equipment faults, or unsafe environments, and following manual handling and infection control procedures at all times.	Zero preventable workplace injuries; all hazards reported within the same shift and recorded in the WHS Hazard Register.

KPI Area	Standard / Measure	Review Frequency
NDIS Practice Standards Compliance	Zero substantiated complaints; all mandatory reporting met	Quarterly
Compliance Document Currency	All personal compliance docs (WWCC, Screening, First Aid) current	Monthly
Incident Reporting	100% of incidents reported within required timeframes	As required
Mandatory Training	All training completed by due date; records current in file	Annually
Participant Goal Outcomes	Participant-reported goals met or progressing	Annually

Capability Group	Requirements
Our Relationship	Uphold participants' rights: Understand and respect the rights of the participant. Speak up and support the participant if those rights are not respected. Communicate effectively: Support participants to express themselves; adjust communication style to suit individual needs and preferences. Build trusted relationships: Develop and maintain professional relationships with participants and others in their lives, based on mutual trust and respect. Work collaboratively: Recognise the roles and expertise of each person in the support team and work together to provide effective support.
Your Impact	Show self-awareness: Reflect on how your actions impact support quality; seek feedback and keep improving practice. Work within your capabilities: Know your role and responsibilities, and when to seek guidance or further development. Look after yourself: Maintain personal wellbeing to provide consistent, quality support.
Support Me	Understand what a good life means: Explore what a good life means to each participant without imposing assumptions. Support choice and control: Support participants to understand their options, think creatively, and uphold their own decisions. Build participant capacity: Understand how the person would like to participate in society and support them to build the knowledge and connections to live the life they want.
Be Present	Observe and respond flexibly: Pay attention to how participant needs may change and respond accordingly. Manage health and safety: Support participants to look after their health; take action to manage health and safety risks. Engage and motivate: Support participants to build on their strengths and engage them in meaningful ways.
Check In	Review quality of support: Work with participants to make sure services are enabling them to live the life they want; support changes when needed. Support participants to speak up: Build confidence to exercise rights and support participants to provide feedback, raise concerns, complaints, or incidents.

Capability	Description
ATSI Identity Responsiveness	Understand and respond to participants' desired connection to culture, country, and community. Be aware of personal assumptions and biases, and adapt your approach based on what is important to participants.
CALD Identity Responsiveness	Understand and respond to participants' connection to their culture, community, and language. Adapt your approach accordingly, including being sensitive about when and how to use interpreters.
LGBTIQA+ Identity Responsiveness	Understand participants' rights and the importance of inclusive language. Respond to participants' lived experience of sexual orientation and gender identity, and foster a sense of belonging and participation.
Explore and Coordinate Supports	Support participants to understand their NDIS plan and access the supports they need. Think creatively and negotiate across providers and systems to put solutions in place.
Positive Behaviour Support Plans	Work with participants and their behaviour support practitioner to support implementation of their BSP and help participants understand and adapt their behaviours.
Complex and Changing Circumstances	Understand the impact of interacting with multiple systems and changing circumstances. Work with participants and others to negotiate solutions and support their strengths and capacity.

Qualification	Essential / Desirable
NDIS Orientation Module: Quality, Safety and You (NDIS Commission online)	Essential
Current First Aid / CPR Certificate	Essential
NDIS Worker Screening Clearance (Risk Assessed Role)	Essential
Current Working With Children Check (Victoria)	Essential
Certificate III or IV in Individual Support (or equivalent)	Essential
Manual Handling Training	Essential
Mealtime Management Training (NDIS Practice Standards Core Module 2.3: complex support needs)	Desirable
Additional role-specific qualification (e.g. Certificate IV in Mental Health, Auslan)	Desirable

Experience / Competency	Essential / Desirable
Experience supporting people with disability in a paid or voluntary capacity	Essential
Understanding of the NDIS framework, Practice Standards, and Code of Conduct	Essential
Person-centred active support: principles and practical application	Essential
Strong verbal and written communication skills	Essential
Ability to work autonomously and as part of a team	Essential
Computer literacy: Microsoft 365, SharePoint, email	Essential
Valid Australian driver licence (if role requires driving)	Essential
Mental health support experience; 1:1 community support; familiarity with NDIS plans	Desirable

Party	Internal / External	Nature of Relationship
Director	Internal	Accountability, direction, escalation
Quality & Compliance Manager	Internal	Compliance oversight, training, incident reporting
Service Manager / Team Leader	Internal	Day-to-day supervision and rostering
Support Workers / Team	Internal	Collaborative service delivery
Participants	Internal	Direct service delivery and relationship
NDIS Commission	External	Registration, compliance, reportable incidents
Families, Carers & Advocates	External	Communication, planning, consent
Plan Managers / Support Coordinators	External	Service coordination, invoicing
Healthcare providers (GP, Allied Health)	External	Information sharing (with consent), care planning

Document No.	Version	Created	Review Due	Custodian
HR-PD-001	V1.1	28 Feb 2026	Annually / on role change	Quality & Compliance Manager