1. Work safely and stay in scope
Do the work you are trained and approved to do. If a task feels unclear, risky, or outside your role, pause and call your supervisor.
Staff handbook quick guide
The main things to know at OCC
Start here for the everyday expectations that guide safe, respectful support work at OCC. Open the full staff handbook PDF when you need the complete source document.
When in doubt, stop and ask
If something feels unsafe, unclear, outside the support plan, or outside your role, pause and speak with your supervisor before going ahead.
Need the full handbook?
The full staff handbook is available as a PDF. It is staff guidance and does not contain private participant or HR records.
2. Respect comes first
Speak with people, not over them. Protect dignity, choice, privacy, culture, and personal routines. Ask before helping where possible.
3. Keep information private
Only use participant and staff information for work. Do not share details in personal messages, social media, or with people who do not need to know.
4. Notes must be clear and on time
Record what happened, what support was provided, and any change or concern. Keep notes factual, respectful, and in the approved system.
5. Incidents are reported early
Make the person safe first. Then tell your supervisor and complete the required OCC report. If you are unsure, report it anyway.
6. Training stays current
Keep required training, screening, checks, licences, and certificates current. Tell OCC before something expires or your circumstances change.
Escalate early
Good support work is careful. OCC would rather you ask early than guess under pressure.
- Call 000 first if there is immediate danger, urgent medical risk, fire, violence, serious injury, or a person is not safe.
- Call your supervisor if a participant is unsafe, distressed, missing, injured, or at risk.
- Ask before doing anything outside the support plan, your training, or your delegated role.
- Escalate privacy concerns, complaints, medication issues, restrictive practice concerns, and family conflict.
Where do records go?
- Progress notes go in the approved operational system.
- Incidents go through the OCC incident pathway.
- Training evidence and HR documents go to the approved HR file.
What should I avoid?
- Do not promise things OCC has not approved.
- Do not use your personal phone for private work records unless directed in an emergency.
- Do not ignore small changes in health, mood, home safety, or behaviour.
What does good practice look like?
- Arrive prepared.
- Read the support plan.
- Communicate calmly.
- Document clearly.
- Raise concerns early.
Useful next stops
Use these when you need the formal page, source document, or next action.
Staff Resource Hub
Controlled staff links, training, and resources.
Staff Welcome Pack
First week basics after orientation closure.
Code of Conduct
Worker guidance and conduct expectations.
Position Description
Role duties and scope.
Incident Reference Card
What to do when something goes wrong.
Support Worker Training
Your role-specific training pathway and refreshers.