Your first week
- 1 Open your personal Staff Resource Hub link and bookmark it. This is released after your orientation checklist has been signed, countersigned, and filed, and it becomes your ongoing access to OCC forms, guidance, and official sources throughout your employment.
- 2 Read the Staff Handbook. It covers workplace expectations, conduct, records, escalation pathways, and key contacts.
- 3 Confirm your supervisor, your reporting line for incidents and concerns, and your after-hours escalation contact.
- 4 Review your first participant support plan before your first shift. Ask your supervisor before doing anything outside the plan, your training, or your agreed role.
- 5 Confirm how to access Connect Teams for shift notes and progress notes, and check where your completed onboarding documents have been filed.
Where records go
Use the right system for each record type. The Staff Resource Hub gives you access after onboarding lifecycle closure, but it is still not the final destination for all records.
| Record type | Where it goes |
|---|---|
| Shift notes | Connect Teams |
| Progress notes | Connect Teams |
| Incident report | OCC Incident Report page, then controlled filing as directed by your manager |
| Onboarding evidence | OCC onboarding wizard and your HR file |
| Training records | OCC compliance records and your staff file |
| Supervision records | OCC supervision tools and controlled filing |
| Controlled HR records | SharePoint or approved controlled repository |
Who to contact
Use the pathway below unless management has given you a named contact for your team or shift.
| Situation | Contact pathway |
|---|---|
| Immediate emergency | Call 000 first, then notify your supervisor as soon as it is safe to do so |
| Shift issue or participant concern | Your supervisor or team leader (listed in your roster or onboarding instructions) |
| Incident, near miss, complaint, or safeguarding concern | Supervisor or manager first, then Service Manager or Quality and Compliance as directed |
| Rostering issue | Your roster contact or the management contact provided with your shift communications |
| HR, payroll, or onboarding question | People and Culture or the onboarding contact that issued your staff link |
| After-hours escalation | Use the after-hours contact issued by management for your team or service area |
Working with participants
Every shift should reflect participant dignity, choice, privacy, safety, and clear communication. Follow the participant support plan and known preferences. Explain what you are doing in plain language. Protect privacy and personal information at all times.
Report changes, risks, concerns, incidents, and near misses early. Escalate anything that feels outside your role, training, or the agreed support plan. Do not wait to raise a concern.
Incidents and emergencies
If there is immediate danger, call 000 first. Once the immediate situation is safe, notify your supervisor or manager and complete the OCC incident report. Escalate quickly so OCC can assess whether the incident is reportable to the NDIS Commission.
Keep the participant safe, respected, and informed throughout. Use the Staff Incident Reference Card from the Staff Resource Hub when you need the escalation pathway or notification timeframes.
Forms, guidance documents, NDIS Commission links, training pathways, and official regulator sources are all in the hub. Bookmark it for ongoing use throughout your employment.