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Staff Supervision & Observation Checklist
Open Care Community Services Pty Ltd t/a Open Care Connect | ABN: 22 668 873 694 | NDIS: 4-JU2I9UJ
HR-SSOC-001 | V1.1 | NDIS Practice Standards 1.2 | 1.1 Human Resources
This checklist is used during or following direct observation of a support worker delivering services. It is a supportive quality tool - NOT a disciplinary instrument. All feedback must be delivered respectfully and constructively. Both supervisor and staff member must sign.
Section A - Observation Details
Section B - Person-Centred Practice
Observation Item Met Partial Not Met N/A
Greeted participant warmly and respectfully by their preferred name
Asked participant how they wanted to be supported today before commencing
Offered meaningful choices throughout the support session
Respected participant's decisions including the right to decline or modify support
Communicated clearly, at appropriate pace and language level
Maintained participant's dignity, privacy, and modesty at all times
Responded appropriately to participant's emotional cues and non-verbal communication
Demonstrated knowledge of participant's goals and current support plan priorities
Involved participant in planning or deciding next steps (active support approach)
Did not make decisions on behalf of participant without express consent
Section C - Safety, Risk and Infection Control
Observation Item Met Partial Not Met N/A
Work area was safe, free from obvious hazards, and appropriately set up
Personal Protective Equipment (PPE) was used correctly where required
Infection control protocols (hand hygiene, surface cleaning) were followed
Manual handling and physical support techniques were safe and correct
Medication handled in accordance with participant's medication plan (if applicable)
Hazard or risk identified during session was addressed or reported immediately
Emergency procedures and exit routes are known (confirmed verbally with staff)
Support delivered within the scope of training and authorisation
Section D - Documentation and Compliance
Observation Item Met Partial Not Met N/A
Shift notes completed accurately and contemporaneously during or after the shift
Notes use objective, professional language (no judgement, slang, or conjecture)
Participant consent confirmed before commencing support activities
Privacy of participant maintained - no unnecessary disclosure to others
Support delivered within NDIS-funded scope and within the participant's plan
Incident or near-miss reporting obligation was understood (confirmed verbally)
No use of mobile phone for personal reasons during active support time
Section E - Professional Conduct and Boundaries
Observation Item Met Partial Not Met N/A
Arrived on time and presented professionally for the observed shift
Dress, hygiene, and presentation appropriate to the role and environment
Professional boundaries maintained in all interactions with participant
Interactions with other staff and coordinators were respectful and collaborative
Did not share personal opinions, religious views, or lifestyle preferences unsolicited
Demonstrated initiative - identified needs proactively without being directed
Remained calm and composed when faced with challenging behaviour or situations
Section F - Strengths Observed
Section G - Areas for Development
Section H - Agreed Development Actions
Action Required Responsibility Target Date Completed
Section I - Overall Outcome
Both parties acknowledge this observation was conducted in good faith. The staff member has had the opportunity to review and respond to the findings. Signing confirms receipt - it does not necessarily indicate agreement with all findings.

Observation Signatures

Authorised Signature
Authorised Signature
Authorised Signature
Records Control