Participant Feedback Survey
Open Care Connect values your feedback. Your responses are confidential and help us improve our services. This survey is voluntary. You may leave name fields blank to remain anonymous.
Reference: NDIS Practice Standards PS 1.7 - Feedback and Complaints | Complete every 6 months or after a significant service event.
Participant Details (Optional)
Section 1 - Your Experience With Us
| Question | Always | Usually | Sometimes | Rarely | Never |
|---|---|---|---|---|---|
| My support workers arrive on time | |||||
| My support workers treat me with respect and dignity | |||||
| My support workers listen to what I want and how I want support | |||||
| My support workers follow my care plan and preferences | |||||
| I feel safe with my support workers | |||||
| My support helps me work toward my goals | |||||
| OCC communicates with me clearly and keeps me informed | |||||
| My privacy and personal information is kept confidential | |||||
| I have a say in the supports I receive | |||||
| When I raise concerns, they are taken seriously and acted on |
Section 2 - Overall Satisfaction
Section 3 - Your Voice
Section 4 - Do You Have A Complaint?
Use this section if the participant wants OCC to follow up, wants to stay anonymous, or wants to make a formal complaint directly to the NDIS Commission.
Thank you for your time. Your feedback is reviewed by our Quality Manager and used to continuously improve our services.
Return this survey in the sealed envelope provided, hand it to your support coordinator, or email: admin@opencareconnect.com.au